Quality Assurance

Mystery Shopper Program

Quality assurance is critical for any property's internal control program. Hotel Consulting Asia Consultants offer a comprehensive "mystery shopper program" to ensure that the hotel's service and quality standards are being met.

Posing as a regular hotel guest, we perform a professional assessment of the property and we will as well examine the service experience from a guest's perspective and existing marketing strategies and their resonance with guests.

These services are and integral part of any successful hotel's or resort's day to day operation and have a direct impact on its reputation and profitability and should never be underestimated.

HCA Consultants are in the position to evaluate the historic and current performance of a hotel or resort as well as the future economic potential of each property. As part of the Quality Assurance process, HCA Consultants will develop performance analysis, positioning/re-positioning analysis and potential expansion analysis.